CLTHNGiD Beta Terms
Effective November 1, 2026. Last updated November 10, 2026.
These terms apply to the CLTHNGiD Beta, a program operated by CLTHNG that gives beta users monthly store credit to spend on CLTHNG pieces. By joining the beta, you agree to these terms, along with CLTHNG's Terms of Service, Refund Policy, Shipping Policy and Privacy Policy. If these terms conflict with those policies, these terms govern the beta.
1. Eligibility
You must be at least 18 years old, or the age of majority where you live if that is older, to join the beta.
Each person may hold one beta account, tied to one email address.
The beta is available wherever CLTHNG ships orders.
2. Joining
You join the beta by completing the form on a CLTHNGiD Beta page.
Your first credit is issued when you join and is available through the last day of the month in which you join.
From the following month, you receive credit on the 1st of each month along with every other beta user.
3. Store credit
Beta credit is promotional store credit issued by CLTHNG. It has no cash value, cannot be exchanged for cash, and cannot be transferred, sold or combined with another account.
Each month's credit is available through the last day of the month in which it is issued. Unused credit expires at that time and does not carry over.
Credit is applied at checkout on clthngid.com when you are signed in at my.clthngid.com with the email address you joined with. It can be used on any piece in the catalog, and alongside any bundle pricing shown at checkout.
If an order costs more than your available credit, the remaining amount is paid at checkout.
How credit is handled when an order is cancelled, returned or exchanged is described in section 5.
4. Order review and personal offers
CLTHNG reviews orders placed with beta credit before they are processed. CLTHNG may hold, contact you about, or cancel any order before it ships, including an order paid entirely with credit.
While an order is held, CLTHNG may offer you options for keeping it, such as adding a piece, adjusting the order, or covering a portion of the cost. Each option will be described in full, with what you pay and how to accept it. Each message about a held order states its deadline. The deadline is 72 hours after the later of our most recent message about the order and your most recent reply, so it moves forward while we are in conversation with you. If you do not choose an option by the deadline, the order is cancelled and you are never charged for it. The credit used on an order cancelled this way is not returned for that month. Your credit on the 1st of the following month is not affected.
CLTHNG may also send you personal offers, such as single use codes, custom order links or changes to an order you have placed. Personal offers are made to you only, may not be shared, and expire as stated in the offer.
Personal offers are set individually and may differ from one beta user to another. They may take into account the pieces you have ordered or placed in your cart, your participation and history in the beta, including orders, votes and invitations, and general information about the area your order ships to. The price of a personal offer is never based on race, color, religion, sex, national origin, disability or any other characteristic protected by law. The pieces included in an offer are styling recommendations. They may reflect the pieces you have chosen before, the season and climate where your order ships, and the style each piece is designed for, which we may estimate from your first name and your choices. These recommendations never change what you pay. Every piece in the store remains available to you, and you can ask for different pieces in any offer. Where the law requires it, an offer will state that its price was set using personal data.
5. Cancellations, returns and exchanges
Cancellations. You may cancel any order until it ships. When an order is cancelled by you or by CLTHNG, any amount you paid by card or another payment method is refunded to that payment method, and any credit used on the order is returned to your account, except for a held order cancelled after its deadline as described in section 4. Returned credit keeps the expiry date of the month in which it was issued, so credit from a month that has already ended is not restored.
Orders paid entirely with credit. An order paid for entirely with beta credit is final sale and cannot be returned or exchanged once it ships, except for damaged or incorrect items.
Orders paid partly with credit. Returns, exchanges and refunds for orders you paid for in part yourself follow CLTHNG's Refund Policy, including its reporting window and the one free exchange into a different size or color. Any refund returns the amount you paid by card or another payment method to that payment method, and the credit portion to your account subject to the same expiry rule that applies to cancellations.
Damaged or incorrect items. If a piece arrives damaged, defective or different from what you ordered, CLTHNG will make it right however the order was paid for, usually by issuing store credit for the value of the piece so you can place a replacement order, or by sending a replacement. Please contact us within 7 days of delivery with your order number and photos, as described in the Refund Policy.
Monthly credit is unaffected. Returns and cancellations do not change the credit you receive on the 1st of each month. An order that is cancelled or returned does not count as an order for participation in the month it was placed.
To start a cancellation, return or exchange, contact info@clthngid.com with your order number.
6. Your monthly rate
The amount of credit you receive each month is your rate. Every beta user starts at $50 a month.
You are active in a month if, during that month, you place an order that is not cancelled or returned, vote in the monthly beta vote, or invite a person whose invitation counts under section 8.
If you are active, your rate holds for the next month.
If you are not active, your rate is reduced by $5 for the next month. Your rate will not be reduced below $25.
After a reduction, each active month restores $5 until your rate returns to the level it was at before the reduction.
The month in which you join is not assessed. Your first assessment covers your first full month in the beta.
A reduction only affects future months. Credit that has already been issued to you is never reduced.
7. The monthly vote
CLTHNG sends a vote to beta users on or around the 15th of each month. You vote by replying to that email from the email address you joined with.
A vote counts toward participation in the month in which it is received. Votes guide CLTHNG's decisions about what to release but do not bind them.
8. Invitations
Every beta user receives a personal invite code and invite link.
Your rate increases by $25 for each person you invite who meets all of the following conditions:
- They join the beta through the CLTHNGiD Beta invite page using your invite link, your invite code or your email address.
- They have not been a beta user before.
- They place their first order, which they may pay for entirely with their own credit.
- Their order ships to a different address from yours.
- Their order is not cancelled or refunded.
The increase is added to your rate from the 1st of the month after the invited person's first order ships. Each increase is added to your rate going forward and is subject to the reductions described in section 6.
There is no limit on the number of people you may invite or on how high your rate may go during the current program period.
When more than three invitations count for one beta user in the same month, CLTHNG reviews them before the increases are applied. Invitations that meet these terms are applied in full.
9. Sharing your invitation
If you share your invite code or link publicly, including on social media, you must clearly disclose that you receive store credit when people join through you.
You may not send unsolicited bulk messages, run paid advertising using the CLTHNG or CLTHNGiD names, or describe the beta in a way that is false or misleading.
10. Fair use
The beta is intended for real people. CLTHNG may withhold rate increases, remove credit that was obtained improperly, cancel orders, decline remedies, or close a beta account where it reasonably believes that accounts were created for the purpose of earning credit or invitation increases, that the same person holds more than one account, that claims of damaged, incorrect or undelivered items are false or repeated, or that these terms have otherwise been misused.
11. Communications
By joining, you agree to receive emails from CLTHNG about the beta, including your monthly rate, your credit, your orders, personal offers and new releases. Our client services may be assisted by AI, as described in our Terms of Service.
You may stop promotional emails at any time by replying and asking us to stop. If you do, you may stop receiving the monthly note that explains your rate, and your credit will continue to be issued and to appear at checkout. Emails about your orders and account will continue.
12. Information you provide
The information you provide when joining, including your name, email address, phone number, zip code and any invite code you enter, is used to operate the beta, to prevent duplicate accounts and misuse, and is handled under CLTHNG's Privacy Policy.
13. Changes to the beta
CLTHNG may change these terms, including the starting rate, the participation rules, the reduction amount, the minimum rate and the invitation increase, for future months. Changes will be announced to beta users by email before they take effect.
When a change is made, CLTHNG may allow existing beta users to keep the terms they joined under.
CLTHNG may end the beta with notice to beta users. Credit already issued at that time remains available through its expiry date.
14. Taxes
You are responsible for any taxes that may apply to your use of beta credit.
15. Contact
Questions about the beta or these terms can be sent to info@clthngid.com
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